We live in Preston Paignton, we have had would you believe no signal since we think May 22 2021! 02 have told us thet have taken down a mast and getting a replacement site ready, they have told us they will update us on the 18 July! (message came a month ago18/6/21) Can anyone explain why this is taking so long we are not a 3rd world country or is that what 02 thinks this is, a service we should accept from them?. Does or can anyone know what the problem/hoid up is in TQ31EY we are fed up having to walk up the road trying to find a bar on our phones to make a call !
@DODGER1 It's not the 18th of July yet, so you don't know if O2 will come good on their promise. There are many reasons why these things take so long, and O2 normally don't give timelines for repairs. Because you've had a lack of service for so long you can call customer service and see if they will offer you a goodwill gesture to ease the pain, but there's no guarantee that they will.
Call 202 from your mobile (if you can get a signal) or 0800 032 1402 from any phone.
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Best time to call is 8 am.
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