| Seriously, what has got in to people on here?? Talking about lawsuits and the likes, can't people understand that sometimes these things just happen. Yes I need my phone for work in the morning, yes it will cause me a massive headache if it's not fixed but I'm sure if o2 can fix it they will. I'm sure they're not all sat around drinking tea dragging it out just to annoy their customers. Yes their communication should be better and yes they probably will need to compensate you by refunding a percentage of your line rental but suck it up people.....it'll be back on when it's back on!!!!!! |
I’ve worked in the industry since teh eighties: Of course its understandable that there can be problems, but to not notify your customers by adding a ticker banner to the main site is just plain bad customer care, even if they don’t know the reason them selves, which is likely: To acknowledge the fact and reassure their customers they are doing something about it; is and should be their first reaction.
There’s no reason to pay for line time when its unavailable and people have every right to ask for notification, however laws suits etc are in the extreme, there I would agree with you, you are the customer you do pay for a service.
