General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Placing restrictions (call time and txt amount) on an accoun

Hi,My daughter has a P-n-G O2 SIM and I'm thinking of putting her onto a contract on my account (i'm pay monthly) as it would be cheaper (she get's topped up at least £20 a month at the moment, damn teenagers).What I really want to know though, does ...

Blocked IMEI Iphone?

I bought an IPhone from a HK second-hand mobile shop they said it was an O2 UK IPhone and when i bring it back to UK and I used a O2 Sim,its not working.My IPhoneIMEI is 01 180900 295632 5Pls HELP ME

O2 Joggler... IMEI Number?

Why would my O2 Joggler have an IMEI number on it?I'm thinking SIM card anyone? I can understand MAC address, and a Model number, which is really funny as "A02JOGON"

Very disappointed now ex O2 customer

Im just writing to say how disappointed I am in O2 and how regrettably I am now leaving after being an O2 customer for about 5 years.Last time I renewed my contract 18 months ago I was messed around by O2 with getting a new handset. I was promised it...

O2 and My address

Hi,I just want to know what i can do when someone else is using my address as correspondence with O2 ie i've had a bill posted to my address (WITH MY address on it so it's not a royal mail mistake by posting it through the wrong door) and O2 seemed v...

Contract Name Change

Hi all,Couldn't see anything in the help section about this. But does anyone know what the procedure is for changing the name on your contract?Long story short, my girlfriend's contract is currently in her mum's name and she wants to have it changed ...

In cancellation period - what phone/network/contract next?

HiLong term user of Orange UK. I don't really mind Orange; in Glasgow where I stay I have a really good reception with my Nokia 6301.But I need a smartphone. I've got to be online for access to emails/twitter. I work in IT so I'm probably a geek and ...

Goodbye o2. Hello other networks!

#### I'd never have signed up to an 18 month contract in a billion years, I never have, because I know I'd want a new phone way before 18 months is up. But o2 allow us to upgrade early, so why not? So I signed it like a sucker and now they've changed...

Exchanging a broken phone

Hi,I have a sony ericsson phone which I have only had for 6 months, however, i have numerous faults with it, including having to tape one of the buttons back on. I have been to the o2 shop and they said they can send it off for repair, but is there a...

New iPhone Today

So it seems Apple are set to launch a new iPhone today.How long will it be before O2 advise if we'll be allowed to upgrade early like we were with the iPhone 3G?Be nice to see some prompt decision on what options are available to us.