General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

No signal or data all day

Hi I had no signal or data all day yesterday and would like a refund for this please

No Customer Service

Like many others I have been unable to contact O2 by chat line (no-one available) or phone (3 dropped calls after a long wait each time). I understand there will be difficulties after yesterday's outage but I am using the only device available to me ...

No Data,calls or texts

I have been a customer with O2 since June, as i had heard good things about this phone provider. As of yesterday morning, my phone did not work for a whole 24 hours unless i was connected to wifi. I am disgusted with the service and help i recieved, ...

Complaint

I would like to complain about the service I cannot receive . I cannot access on line chat , ur phone lines r engaged ! So I’m here to tell you that I am not best pleased and that I have paid u for a service which I didn’t receive never mind all the ...

MY BILL

Hi there, Your system being down yesterday had caused a huge inconvenience to my business. Is there anuthing you can do for my bill?

Vagelis

No data and no text

Complaint

How do I make a complaint for compensation due to having no service

Data call text

Thought everything was fixed still got emergency calls can not text and data doesnt work

Compensation

I pay over £50 a month for my contract and I had no access to anything yesterday. I couldn’t call sick family members or use any part of my phone. I seek compensation for failure on your part for breach of contract

Network outRAGE help appreciated

Does anyone know if o2 are actually giving compensation for yesterday’s outage? I have 2 monthly plans and one pay as you go with them. One monthly one is my husbands business one & I was expecting a important call from the hospital yesterday so this...