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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4004 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13278 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13599 Views
  • 89 replies
  • 0 kudos

O2 - Back Off! It's no longer for sale.

Found this artical from yesterday, O2 is off the market. http://www.mobiletoday.co.uk/news/industry/41641/o2-not-for-sale-says-telefonica.aspx "Telefonica is no longer seeking buyers for O2, the Madrid based company has announced.Since the European C...

Curr946 by Level 26: Upbeat
  • 1428 Views
  • 3 replies
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Cant read any posts

When i open posts i get this An Unexpected Error has occurred.Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 7815BA79.Click your browser's Back button to conti...

Poppysmum by Level 18: Posting pro
  • 1979 Views
  • 15 replies
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O2 travel extension.

Received the following this morning.We're extending our O2 Travel service. From 14 July 2016, you can now get all the minutes, texts and data you need in 30 countries outside Europe for £4.99 a day (£3.99 a day in Turkey). And we only charge you for ...

viridis by Level 56: Guvnor
  • 4321 Views
  • 9 replies
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O2 insure: feedback.

Read here for the background.http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like...

viridis by Level 56: Guvnor
  • 2138 Views
  • 14 replies
  • 2 kudos

Resolved! live chat

Does anyone know the purpose of live chat? I tried 3 times and nothing! Perhaps the person there is deceased? I just wanted someone to tell me how I'm supposed to track an order when I can't find anything in the six headings at the top of my home pag...

Anonymous by Not applicable
  • 2869 Views
  • 17 replies
  • 0 kudos

Resolved! 02 travel

Am I right in thinking 02 travel is the way to go if on hols the resort charges 30 per fortnite for wifi which is slow an drops out when at the pool...1.99 per day sounds good ?

Anonymous by Not applicable
  • 2123 Views
  • 4 replies
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O2 System change

I just logged into my O2 screen only to find its once again changed and I cannot find any way to check my recent usage i need to find this information day by day to manage my account I can’t wait until the end of the month, and please take a complain...

Anonymous by Not applicable
  • 1923 Views
  • 35 replies
  • 0 kudos

Resolved! Shocking customer service

I ordered a new handset on Monday. all I had to do was sign the online paperwork and arrange delivery. All simple, except the documents did not come through and despite several calls to the service team nobody could locate any evidence of my purchase...

Anonymous by Not applicable
  • 1277 Views
  • 6 replies
  • 0 kudos