General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Positive Customer Service

Hi, can someone please tell me how to leave a positive customer service for store staff? Team in Kensington High Street store (Ridwan and his manager) were very patient and efficient setting up my Iphone 15 pro max brought from the US. They explained...

Leaving - Device Plan and Contract Help

I see my Device Plan would be £408 to pay off, thats for my iPhone and Apple Watch combined but what I'm not sure about is if I'd need to pay off my contract? Would I need to pay for the remaing months? I'm on O2 Refresh if that makes any difference?...

O2 refund

I have been paying £12.39 per month since 7 December 2020 for a number I have never heard of. O2 keep fobbing me of. Who can I contact as this is a lot of money. Thanks

O2 "Trusted" Partner makes the Guardian

Well this is something the regulars on here will be able to recognise. https://amp.theguardian.com/money/2023/oct/23/my-o2-mobile-contract-was-cancelled-against-my-will

Brand new iPhone 15 turns itself off on charge overnight

Hi all, I'd love some help. Got a brand new contract iPhone 15 from O2 and when I charge - apple charger cable and apple 'plug' bought from an apple shop - it turns itself off overnight, and won't come back on. I have to do hard restart (up, down, ho...

Default Notice

I've joined this forum to possibly warn others of O2. I recently had an application turned down to open a new bank account. The bank were unwilling to supply details but suggested I carry out a credit check via Exprian which I did. The only negative ...

Poor and unuseable service

For many months we have experienced problems with the network O2. for the past week I have to switch off my phone and restart to send or receive text messages and sometimes they even disappear. Not Happy and thinking of moving contract as you are not...

O2- One of the worst provider i have ported to!!!!!

October 4th: I have initiated a new contract with O2 and provided them with the PAC (Porting Authorization Code) from my previous network, Three (3).October 13th: O2 informed you that they had successfully ported my number, and i was able to make out...

Service in the LL67 0DW

Since the 4 October the service has been appalling. A period of time no network or WiFi businesses in the village have had to travel to get connected. The local inn has struggled with these issues. I'm told by the network checker all's ok ??. The WiF...

O2 Fraud Department Unresponsive

Hi All, I had three fraudulent accounts set up in my name in April 2023, and raised these issues with O2 Fraud team. After a month they had not started an investigation so it was escalated internally and miraculously I got a call the same day to reso...