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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 42290 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34234 Views
  • 45 replies
  • 6 kudos

Insurance

I made a claim with O2 insure on the 14 September for my lost phone. The lady I spoke to on the phone said I should have a decision in 2 working days. Today (Monday the 18th) and all I got was an email saying my claim had been created. They sent the ...

Markab17 by • Level 1: Joiner
  • 811 Views
  • 2 replies
  • 0 kudos

Why do o2 continue to use indian call centres 3x45 mins calls and still no Iphone 15 orders

1 They seem to use the web site just as we do to place orders.2 Continually saying the program is slow and sluggish.3 Most cant comprehend simple instructions. Its nothing to do with the credit check which they keep destroying with these attempts a j...

Cooling off period

Got a new phone last week. I also use it as a medical help to connect to a blood glucose device. After messing around for a few days trying to get it to connect have discovered this is not a compatible phone to be used with my diabetic device. Could ...

Doey by • Level 1: Joiner
  • 456 Views
  • 2 replies
  • 0 kudos

Incorrect Billing

I am new to O2 having been sold in by Virgin. My bill has a charge for £1.79 but O2 are billing me £1.80?It’s ‘just’ a penny, but it is not correct. Trying to get hold of O2 is impossible by phone and ‘chat’ as they are ‘very busy’ and won’t connect ...

DaddyO by • Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Replacement sim not working.

I was sent a replacement sim as I lost my phone. The old sim was blocked. When I try the new one it says Emergency calls only. I would be grateful for advice. Thanks.

Markab17 by • Level 1: Joiner
  • 563 Views
  • 2 replies
  • 0 kudos

Insurance

Hi, I submitted an insurance claim on the 14th September. I printed out the form O2 sent by email, signed it, took a screenshot and sent this back by email as instructed. I received an email saying thanks your claim has been created. Then I said " we...

Markab17 by • Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Fraud

Hi all unfortunately I have fallen prey to a scam offering discounts and freebies, they have taken over my account and ordered an expensive phone and new contract, I have logged it with 02 who say the fraud team will investigate but i am really worri...

Insurance

I lost my iPhone 14 Pro max yesterday. I called O2 to report the loss, and also made an insurance claim with O2 insure. They took some details and sent me a form to sign. Then told me it would be at least two working days before they make a decision....

Markab17 by • Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos
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