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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 30459 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Texts: Not Received by 1 Number

My partner has put his old o2 sim card into a different phone, however since then he is unable to receive my texts??? Calls are fine and I receive texts from his phone! We are both on o2. Any ideas???

Anonymous by Not applicable
  • 1985 Views
  • 9 replies
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No iphone for simplicity users!!!

I love O2 and I simply love my "simplicity" plan. It is perfect, rightly-priced and works like a charm. Simply no other plan offers me the same thing at same price. I have a 15£ per month for 200 mins and put a 7.5£ for all landlines (I also get o2 t...

Anonymous by Not applicable
  • 1429 Views
  • 6 replies
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Upgrades

I looked at a handset upgrade today. I fancy an XDA Serra, price is shown on the on-line upgrades section as from free, yet click to see the tariffs that the handset is free with and there are none.Elsewhere on the site it says upgrade customers get ...

Anonymous by Not applicable
  • 2251 Views
  • 12 replies
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mms

got a iphone, which doesn't have mms, downloaded a app which says you can recieve them,did all that, but can't recieve them still got them, i need a code from o2, how did i get the code, should get the code when someone sends you a mms,3 people have ...

Anonymous by Not applicable
  • 1451 Views
  • 5 replies
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N96 V12 Frimware

After posting on the Nokia website it has become apparent that I cannot update my N96 to V12 firmware because it needs to be 'approved by the network'.Please can you provide me with further information as to when this is likely to be, so I can use my...

Anonymous by Not applicable
  • 2091 Views
  • 10 replies
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Twitter

Does anyone here use Twitter from their mobile? Can you confirm whether or not o2 charge for sending SMS updates? Also, did you have any problems registering your phone. I sent my verification code to the number given don't know if it's activated as ...

Anonymous by Not applicable
  • 2246 Views
  • 15 replies
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Is it possible...

To have voicemail message to text message?Because I'm deaf myself and I cannot use 901 to listen to a message.I can't relying on my Dad to listen to any of private messages.For example; when someone (like a friend) rings my mobile and leave a message...

Anonymous by Not applicable
  • 1739 Views
  • 7 replies
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Phone Fraud

I recently had my phone stolen from my handbag in a nightclub. I am a student that lives in student halls so i do not have a landline, and therefore it took me around 24hours to get in touch with o2 to bar my sim. (in this time, however, it was repor...

Anonymous by Not applicable
  • 1495 Views
  • 4 replies
  • 0 kudos