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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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New or refurbished tablet -sim card- needs bluetooth and photo facility

Hi I was recommended a Samsung Galaxy a few months ago as replacement to CEX tablet approx 6 ''. My tablet has hung on til now but is waning . I havent found a Galaxy smaller than 10''. Any suggsetionsTablet or large phoneNeeded 6'' ish handbag size ...

Jenny105 by Level 15: Gaining a Reputation
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Re: Poor service

O2 service is truly shocking. I've never known anything to be as bad as this. Wish I'd have known the issues before switching. Utter rubbish service, no support, same standard solutions given when you do actually get to speak to someone. Awful set up

N13 by Level 1: Joiner
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Extra charges are not itemised on online bill

I am trying to look at my bill online. It shows I have some extra call charges but when I click on the bill breakdown nothing shows up, just the filter and sort options. The extra charges are shown if I download a pdf copy of the bill.

John99999 by Level 1: Joiner
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Order

HiI received and email saying I put in an order NC20092915 but I am confused as I personally did not request this.

Boris27 by Level 1: Joiner
  • 210 Views
  • 1 replies
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High Data Usage

Hi all, Is anybody else chomping through their data due to a lack of service being provided by Virgin broadband? We have had an ongoing problem with broadband dropping out for hours at a time and consequently my phone flips over to data. End result a...

HJQ by Level 1: Joiner
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  • 1 replies
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O2 number disabled

Hi I am currently abroad and my O2 number seems to have been disabled and there seems no way for me to contact O2 about this. I have tried a phone number I obtained online from a 3rd party website and also an email but none of them seemed to have wor...

vardan33 by Level 1: Joiner
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Airtime

Hi all, is anyone else using Airtime for internet and shocked by the monthly cost? When I signed it they told me it would be about £40 monthly and I had a direct debit going. I’ve just been checking my account and have seen that it’s been £62 a month...

FT100 by Level 1: Joiner
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  • 5 replies
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Ending Contract

I received an e-mail from Virgin Media advising me of changes to their out of home wi-fi service and pricing terms. Within this e-mail it advised under “what are my options now” that I could cancel my O2 sim without paying any early cancellation fees...

Chimpy by Level 1: Joiner
  • 472 Views
  • 4 replies
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Canada Holiday

I’m in Canada but want to avoid the standard £6/day charge. At present I have airplane mode active and using Wi-Fi to periodically get texts and use Apple Pay. My understanding is that if airplane mode is active, I will receive calls which will trigg...

Jack99 by Level 1: Joiner
  • 222 Views
  • 1 replies
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Help to recognise a team member

Hi O2 Team, how do I get one of your team recognised for excellent service? I am happy to write an email about their highly professional and dedicated performance which I received today as a customer with a very difficult problem. Basically, Nikol, t...

Jamie187w by Level 1: Joiner
  • 492 Views
  • 2 replies
  • 0 kudos