Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

WiFi calling disappointing

I find it very disappointing that after all the promise of WiFi calling soon too be available on the Huawei p30, it's still not here.However, it's available on sky mobile if you have a Huawei p30 and they piggy back O2!

ZP by Level 1: Joiner
  • 1 replies
  • 0 kudos

Third party

I have found a great offer on buymobiles.net seems too good to be true is it a legit site if I order or a scam ?

Very helpful o2 employee

I spoke to a person called Bongi in your customer service department. Absolutely outstanding customer service. I couldn’t thank them enough. So polite and we had a good laugh. There’s not a lot of people who would take the time to give positive feedb...

Linda90 by Level 1: Joiner
  • 4 replies
  • 2 kudos


I am amazed by the outstanding service I have just received. I ordered an item for a Christmas gift for my granddaughter at 16.40 yesterday. It arrived at 09.30 this morning! Thank you O2. I won't miss the Christmas delivery now and my granddaughter ...

Phone Fraud - The New Normal

Never been motivated enough to enage with any communities but my experience with iFitness and O2 has woken me up to how destructive behaviours become normal. I mentioned in other posts how I discovered iFitness via O2, had over time charged £96 for a...

Seano by Level 1: Joiner
  • 8 replies
  • 3 kudos

Apple Mac Pro 2019

So with intrepidation I decided to look at the new implentation of the Mac Pro which is forthcoming. Watched the video with Jonny to get the marketting point of view. So what has Apple created? It depends on who you are. If you are power hungry conte...

anticpated by Level 29: Intuitive
  • 12 replies
  • 1 kudos

4G signal issues

Over the past month, my 4G has been dropping straight to Edge in my area. It never used to do this but signal checker says everything is working fine. Is anyone else having trouble? Thanks.

Feature Request

I have multiple accounts with O2 and tracking which Direct Debits for which phone is a nightmare.Would it be good if there was a reference that at least had the last four digits of the phone number it was for?When I look at my statements, I can then ...

TimO by Level 1: Joiner
  • 3 replies
  • 1 kudos

Live update o2 repair tracking

How long does it take to update information via o2 track/repair link the moment it’s been received at address (address printed on Jiffy bag) ? I had to send faulty iPhone by special delivery. Sent it Thursday last week (LW) evening and it was signed ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Text Message

I have been sent a text message asking for me to upgrade my bank details which clearly looks like it’s from 02 but it’s not?

Hoax by Level 1: Joiner
  • 3 replies
  • 0 kudos