I suggest that the answer to the question set out in my post subject is because like so many organisations O2 wish to avoid any contact with their customers. Even the Email that tells me what my O2 bill has a message saying don't bother to reply to us because we have no intrest in you other than taking your money.
Today I received an Email telling me that I can view my bill but try as as hard as I could I could not get into it and there was no information such as an Email address or a text number that I could use to ask why.
I'm very hard of hearing which is why I use a mobile which allows me to text, how can I contact customer service for an answer by texing or by Email?
