What happens late bill 3 months

[Anonymous]

my bill is £3000 (long story) i can pay it in 3 months... maybe. but I might need 4. what's going to happen does anyone know? when will they cut my phone. I know it wll get cut for sure....... 

[MI5]

O2 usually impose a limit on accounts in this kind of scenario - We don't have the full details of this story so it's impossible to speculate how this happened but more often we see people complaining that they have been cut off until they pay a bill that has gone over a certain amount (more than their usual bill).....

[Anonymous]

Agreed, it depends on the circumstances behind it. I was thinking more of a notification rather than a cut off. A kind of alert system that triggers upon unusual activity.

[MI5]

I'd be happier with both options (if phone was stolen, sending a text to it wouldn't help)....
Maybe the option to set our own limits would be the best compromise....?

[Anonymous]

I think that would work. It's all about giving control back to the customer. Even them choosing how to be notified. Email, SMS, phone call to a secondary number on the account Etc.

[jonsie]

I agree, it would be great to set your own limits, possibly via My O2. It shouldn't be too difficult to implement.

[Anonymous]

I also agree. TescoMobile offer a service called capped contracts where your monthly spend is limited. Perhaps o2 could do same?

[MI5]

It's a bit of a double edge sword - I'd want my kids to be able to contact someone in an emergency so by capping their contracts would be counter productive (if they'd reached their cap).
I prefer to educate them and hope it's a valuable lesson learnt in self control and managing their allowances (same principles apply to money and other things in life).
However, I am sure there are other things that can be done and controlled by the customer, such as turning on/off roaming from your PC for example, controlling a bill limit remotely (and vary it monthly), block your own SIM/Phone if lost or stolen without having to contact CS etc....