Virgin media merge

CpW1 · ‎30-01-2024

I am still being charged by virgin media 7 months after the I was merged to o2. I am owed £350 and virgin media have been no help at all, I keep being cut off. O2 customer service hasn’t been much better, I get the same treatment. I never asked to be transferred. I was told I wouldn’t have to do anything, I believe the word they used was ‘seamless’. I’m pregnant and this is stress I don’t need I just want it resolved but I can’t even get someone to check for me. Absolutely disgusted with o2 and virgin. Has this happened to anyone else?

MI5 · ‎30-01-2024

@CpW1

If you have a device plan, Virgin will continue to collect that.

Only your airtime switched to O2.

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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