Trying to get my number transferred to new phone - 3 times and nothing done by O2!!

[Anonymous]

I've been trying to get my phone number transferred to my new phone for 6 days now, and each time I try O2 promise me it''' be "done in 24hrs" or "by the morning" - but nothig happens - no change and no contact from O2 to tell me why or when.

I had an iPhone 5c on a 24mth contract with O2 that was due to end in March 2017. 

I got a new phone - iPhone SE - at Carphone warehouse on a new deal with O2 again, and paid of the remainder of my device plan for the iphone 5c.

I've now contacted O2 three times (twice with the online "gurus" (ha!), and once on the phone) to get the number changed on my new phone from the temporary one to my number, and each time been told it hasn't happened but they will sort it, and they never do!

Is there someone from O2 who can look into this asap? if not I'll be leaving for another company

[Cleoriff]

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@Anonymous wrote:
I called earlier and they said they need to "do it manually rather than automatically" (whatever that means) and that they'd do it now, to keep both my phones on and they would call me at 12.00pm to confirm it had happened. It's 11.46 and no change yet...

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And now @Anonymous 12.05...??

[Anonymous]

No change at 12:51pm...no change to my phones and no call from O2....

[gmarkj]

The first thing you would notice is the old sim/number stopping working.
From then you would need to keep turning the new phone/sim off and on which keeps it re-registering to the network.
It is odd that your old details have disappeared though. Personally I would check that before anything else as that would show if the device plan had been cleared which means you know if the transfer can happen.

[Anonymous]

Still no call back from O2. Shoddy service

[Anonymous]

Well I called again last night, was told 'Sorry no one called you back'. Queried the fact I can;t see my old account when I log in to MyO2, this is "because it's all done for you so the old account has been closed". Told to "wait 24hrs" again (fourth time I've 'waited 24hrs"). I asked if I could be sent a text or email to update me on the progress of the transfer, apparently not possible, so the only record of this whole debacle is my memory of the phone calls / online chats. Which is not very useful when everytime I contact I get someone new who has no appreciation for having to explain this all again. If it's not sorted today I'm going to leave O2 because it's appalling.

[Anonymous]

It took me a week to get back to my old number rather than the temporary one - but at least I got it today. I do understand your frustration though - four times I was promised/assured (by live chat) that the move would happen 'within 24 hours' - then it didn't happen. I hope your transfer happens soon now