Trying to get hold of o2 is a nightmare

[Kaylz]

Being trying to get hold of someone from o2 for over two days and all i get is you are in a que or all our advisers are busy. Hosestly acomplete joke. 

[pgn]

Hi @Kaylz - you need to be up sharp to call O2 with a chance of getting through, around 08:15 UK time in the morning seems to work best to get onto the proper Muzak queue and not get cut-off unceremoniously.

All the numbers in here if you need'em: Guide: Coronavirus Community Help and Support 

You can also call customer service on the 0800 number using Skype, a tutorial here if you want to try it. It's good for video chats too! https://www.digitaltrends.com/computing/how-to-use-skype/