Solved: Trying to bar phone - Page 2

Anonymous · ‎02-12-2014

Trying to barr one of my numbers due to a lost phone but cannot get through to o2 at all. Chat keeps cutting me off and i have been on hold 3 times over the last 2 days for over 25 mins each time only to be cut off once i get through arrrgggghhh!!.....Please can someone from O2 respond to this as i have no other way of doing this and i need info from you for my insurance company. Thanks

Anonymous · ‎02-12-2014

Can you try opening the page in a different browser?

Anonymous · ‎02-12-2014

You're Welcome.

I hope you get through as fast as possible.

Tip :

When you do get through they will imei block the phone and place an account bar on your account , and then send you a new SIM card out. You will need to re contact Customer Services to have that Account bar lifted before it (the new SIM card) will work.

Bambino · ‎02-12-2014

As you're having such a problem getting through, just so that it's documented, you should report the loss to the police, and tell them that you are trying to contact O2, but you cannot get through.

I DO NOT WORK FOR O2

MI5 · ‎02-12-2014

Keep detailed records of all the times you have tried to contact O2 as you will need this for your official complaint when the next bill comes in......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-12-2014

the form failed yet you mark it as solution, you need to unmark it for users searching the same query.

he customer helpline is 24 hours for lost/stolen if you choose the relevant option.

The post you marked is not a solution....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS