The O2 Repair Centre is just a scam. Honestly I don't think they even have a repair centre. Bunch of people saying "my computer says no"
I got my Samsung Fold 4 in Aug 2022 and after 8 months the Hinge had an issue, it would not fold completely flat. From what I can see online, this is a very common problem with Samsung Fold phones.
When I spoke with o2, the Customer service lady said that she alone was getting around 4 to 5 calls a day about the same problem. She then when on a inciteful rant about how O2 never fixing faulty phones because they will make up some excuse about the phone being dropped or damage, so it's not a manufacture fault and void the warranty. She said, even if you have a tiny scratch from wear and tear they will deem it dropped or damage by user.
She told me to to take photos of my Samsung before sending it because in some of the cases, the O2 repair centre will create small damages to void the warranty. WTF!! Unfortunately, Samsung won't take liability for their hinge problem and O2 don't want to do the right thing for their customers because it will eat into there massive profit margins.
Anyway, I sent my phone off as I have never dropped/damaged it and it's in mint condition, so surely they have to fix it.
But, low and behold I get this message from O2 - "Your phone isn't covered by your SAMSUNG warranty, because damage has been diagnosed on the device: (phone is slightly bent damaged/broken hinge)"
OMG Duh O2 I know the Hinge is damage/broken, this is why I sent it off. It's a flipping common problem. Like I said I have never dropped the phone or bent my phone, so I very curious what my phone is going to look like when it comes back to me. FYI they wanted me to pay £631.01 Inc. VAT for them fix it. Good one O2!!! Think it's time to move back to EE.
Would love to know if anyone has ever gotten their phone fixed under O2 warranty?
