Solved: Re: Stop getting messages and deduction money tha...

Anonymous · ‎15-04-2015

Hi, I would appreciate advice and answer to a problem .I keep getting unsolicited message calls saying, Great news you've now got a fresh £10 big bundle.... text....minutes.... until 13 may....we've taken £10 off your balance.... With my use of the mobile call and messages on offer I could not get through in a month of Sundays. How does one get them to stop deducting money from my pay as you go account and stop recieving these big bundle offers? As in the past thanks for any advice.

MI5 · ‎15-04-2015

You need to change your tariff.
The most suitable one for you would probably be "Big Talker" (don't worry about the name), but it means that you get an allowance the first month you top up but also keep your top up credit to use as you wish.
To switch your tariff to Big Talker, text BIGTALK to 21300 free from your O2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-04-2015

You need to change your tariff.
The most suitable one for you would probably be "Big Talker" (don't worry about the name), but it means that you get an allowance the first month you top up but also keep your top up credit to use as you wish.
To switch your tariff to Big Talker, text BIGTALK to 21300 free from your O2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-04-2015

You may be able to change it in My O2 as well but texting is your best option.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎15-04-2015

M15, Thanks for your help.I have with the help of on-line help transferred my tariff to bigtalk.
beaver403

Anonymous · ‎15-04-2015

Thanks Jonsie

MI5 · ‎15-04-2015

You're welcome mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-04-2015

Glad you got it sorted:smileyhappy:

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Stop getting messages and deduction money that I have not requested / O2 big bundle offers