Section for Help Links - Page 2

Cleoriff · ‎04-07-2014

Can I just open this by saying I am specifically discussing Help Links...not Help Topics (as compiled by MI5 some months ago)

I am asking for a section where the regular members can go, to to insert a link into a reply we may be giving to a customer.

Personally, I find it very frustrating that I am unable to do this (as I have no idea where to find the right link)

This results in me NOT answering a post

I am NEVER going to be technically minded. I am not looking to go into competition with anyone in respect of technical expertise.

However, it would be nice to be able to answer a post of welcome and where necessary be able to insert the link from O2...

(I have no problem inserting links from articles etc....its the O2 ones I struggle with)

I have asked some of our senior members how they do it.. The most amazing answer I got was 'I just remember where they all are'

Some of the links that could be included in this section....

*Swap my sim

*O2 Status checker

*Contact us

*How to Complain

*Data Roaming

*Obtaining a Pac code

*Unlock form

*Leaving O2

There are many many more.

I don't want to spend my time on here just hanging around Off Topic. By the same token I dont want to try and answer a post if I am unable to provide a link when required

I would welcome any advice anyone could give me. Its open to discussion after all....:smileyhappy:

Veritas Numquam Perit

Anonymous · ‎04-07-2014

@MI5 wrote:
Some like to "engage" whilst others just need an answer to their problem asap and couldn't care less about chit chat.
The decision has to be made based on the OP's tone and level of irritation....
There is room for both approaches on the forum but the key to success is recognising which approach to use in the first place......

Something we BOTH agree on then.

Anonymous · ‎04-07-2014

@Cleoriff wrote:
@Anonymous wrote:
I agree with @Cleoriff

Good idea.

However I hope replies don't boil down to insertion of links and no engagement.

Makes things a little too clinical.
I wasn't even suggesting that BoB. (I always use 100 words when 3 will do )
I just want to feel a bit more useful. Not sit there thinking ooohhh err I hope someone rocks up soon and answers this WITH THE LINK
And unlike the wondrous @MI5 there is no way I will remember them

I understand you didn't @Cleoriff

I assure you there's nothing wonderous about having often used 'link's' to hand somewhere on ones phone or computer.

That said having a thread to hand to use would be as you mention handy to have and utilise.

Cleoriff · ‎04-07-2014

Ok...now Toby asked us to add to my initial list...

*Pay Monthly PAYG how do I order a 4g sim

*Bolt ons

*Tariffs

*Phishing emails

*Insurance

Can others please add more?

I stress again I am not wanting to encroach or double up on the Help Topics.

Veritas Numquam Perit

Anonymous · ‎05-07-2014

Hi @Cleoriff

Here are some I keep and I've listed them as per your recent request.

Cleoriff · ‎05-07-2014

@Anonymous...that's absolutely brilliant...thank you so much.:smileywink:

Surely I have enough now @Toby for a section to 'help me, help others'

Veritas Numquam Perit

Anonymous · ‎05-07-2014

4G cities.
http://mobi.o2.co.uk/pl/svt/si/mo2couk/po/o2uk/pa/4ghome

4G info
http://mobi.o2.co.uk/pl/svt/si/mo2couk/po/o2uk/pa/got4G

Phonepayplus
http://www.phonepayplus.org.uk/For-the-Public/Make-a-complaint.aspx

Saynoto0845
http://www.saynoto0870.com

TPS
http://www.tpsonline.org.uk/tps/mobile/index.html

O2 Travel
https://www.o2.co.uk/shop/international/using-phone-in-europe

Travel App
http://news.o2.co.uk/2014/06/13/travel-app-launches-with-content-from-tripadvisor/

O2 Click & Collect
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref(user):str(Mobile),C...

RPI
http://www.o2.co.uk/desktop/prices

O2 Insurance
https://www.o2.co.uk/shop/insurance/mobile-insurance

Alternate ways to pay bill.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Cleoriff · ‎05-07-2014

Just noticed another one..

* Selp help guide. Is the network down for me or everyone..

Veritas Numquam Perit