SOME TRICKS TO OVERCOME THE CRASH - Page 2

Anonymous · ‎12-07-2012

Some tricks i found for using the phone during this crash:

For using the phone (call, recieve calls) : Put 3G in OFF (settings-general-network). Then your O2 signal will appear.

For using 3G: Put 3G in ON (settings-general-network). BUT your phone (call, recieve calls and imessage) will not work. You can use other messaging programs.

Hope this helps, RSZ

Anonymous · ‎12-07-2012

Ok thx... I'm a basic user so it's obviously taking me a while to find this out... will check the community answers in the future!

perksie · ‎12-07-2012

@Anonymous wrote:
Ok thx... I'm a basic user so it's obviously taking me a while to find this out... will check the community answers in the future!

You're welcome, it's a pain for everyone, hopefully they'll manage to fix it soon.

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adamtemp64 · ‎12-07-2012

@Anonymous wrote:
Some tricks i found for using the phone during this crash:

For using the phone (call, recieve calls) : Put 3G in OFF (settings-general-network). Then your O2 signal will appear.

For using 3G: Put 3G in ON (settings-general-network). BUT your phone (call, recieve calls and imessage) will not work. You can use other messaging programs.

Hope this helps, RSZ

BBC just confirmed this will work according to there recent call to o2 press office

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Anonymous · ‎12-07-2012

Thks for the tips. It does seem that by turning off the 3G function the signal does reappear on the phone, but it does not follow that you can then use the phone to receive or make calls. I turned off the 3G function on both my phones and neither of them will make calls even with the signal bar showing a full signal. Really disappointed with O2 for not sorting this problem more quickly and also for not making us more easily aware of how long it's going to be before it's sorted. Very poor service!!! Big PR gaff and I for one will have no option but to use a different network provider. 😞

Anonymous · ‎12-07-2012

Very useful.......... now if only I could figure out how to actually turn 3G off I'd have a plan! 🙂

Anonymous · ‎12-07-2012

just take your sim card and put into a old phone not a smart phone it then should work my did gets you out of fix for the time being

Anonymous · ‎12-07-2012

what phone do u have H_Inch? if some ppl wondering this 3g turn off and than go on 2g did not work last night it is only a recent thing but ppl who had their phone on just 2g (I notice from ppl I know) did not have any problems, just ppl who were on 3g, or went from 2g to 3g did they get into problems.. But good it does work now completely 🙂

Anonymous · ‎12-07-2012

@Anonymous wrote:
what phone do u have H_Inch?

It's the HTC Sensation XE. I had no problems all day yesterday, woke up this morning with no service. Currently slightly confused. No service on my phone, so mobile data says it's unavailable and there's no wifi connection where I am either. But I can still use my data connection 😕

Anonymous · ‎12-07-2012

My phone doesnt have 3g and cant do anything! Didnt know there was even a fault so been fiddling with network settings etc for the last 24hrs!!!! It says i have full signal! Its only thanks to this fab forum that my phone is safely back in my pocket and not in the field out back!!!

Anonymous · ‎12-07-2012

My service is back!! Im in Plymouth if that helps.