Retrieving an exchanged phone

[CJ1989]

Hi all.

I recently claimed on my insurance after my screen smashed. It was impossible to use the phone and undertake a back up. I switched it for a new one (via the claims process), but have realised that my back up to Google Photos had not been switched on and I have lost very important photographs and video. I appreciate that this is my issue, but I am wondering if there is any hope at all of retrieving them. Any help would be valued. 

[madasaf1sh]

@CJ1989 

Unless you included photos in a Google Drive backup (separate from Google Photos), then sorry but they are gone forever, and cant be retrieved...