Solved: Priority Tickets Ed Sheeran

Anonymous · ‎26-11-2014

Hiya,

I was wondering if any of you can help me!

I have just ordered 4 Ed Sheeran tickets on O2 Priority which is my first experience with the site.

Once it said Booking Complete, I clicked off the website however I still havent received a confirmation email!

I am really worried that something has happened and the ticket purchase hasn't gone through.....

Can anyone help pleaaaaaaase?!

Thanks in advance!

MI5 · ‎26-11-2014

The email isn't instant - You will receive confirmation in anything upto 4 days time.
As long as you had the confirmation screen you will be fine and your bank records will confirm that the money has been taken from your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-11-2014

The email isn't instant - You will receive confirmation in anything upto 4 days time.
As long as you had the confirmation screen you will be fine and your bank records will confirm that the money has been taken from your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-11-2014

Oh really? Thank you so much! My only concern is my account takes up to 24 hours to show transactions so without an email I really have no idea whether I got the tickets or not :(!

MI5 · ‎26-11-2014

Understood, but you did say you had the "booking complete" screen, so you'll be OK.
It may also be worth checking your spam folder, it is unlikely, but the email might have been directed there by your email provider.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-11-2014

Thank you for your help. You are absolutely correct, I have read a bit more about it and it takes 24 hours to confirm.

Much appreciated

MI5 · ‎26-11-2014

No problem at all - Enjoy the concert

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎26-11-2014

Enjoy the concert lk1969!

Just FYI, I've changed the 'Accepted Solution' to MI5's helpful post, so that others can know which post to follow if they have the same question

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.