Solved: Premium and info services-charged £11.25!!! How do... - Page 2

Anonymous · ‎09-01-2016

I have just checked my account as my bill was higher than normal and found out that there have been 3 text messages from 87066. I did text chat on line and all she said was to ring 03330030581 to call customer services as its a 3rd part company called IMI she said to text STOP to 87066 to get them to stop.

Will this stop it? I have googled the number and lots of people have said its a scam as we havent signed up for this. O2 chat help wasnt not helpful, I asked if they could block it they said just to call that number.

Any help would be great. Thanks Liz

viridis · ‎09-01-2016

O2 cannot stop these as they are a service that the provider has an agreement contract with the customer. It needs to be done via the regulatory body "phonepayplus" who override the provider.
O2 in these instances act a a billing agent and nothing more.

Cleoriff · ‎09-01-2016

Of course they are. Some people sign up willingly to these services. O2 would have no idea who was genuine or not?

Veritas Numquam Perit

MI5 · ‎09-01-2016

It would be a useful function if it could be turned off at the account holders request.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎09-01-2016

Sorry, I was mixing this up with debit card continuous payment authority.

Current Phone: Sony Xperia XZ Premium

jonsie · ‎09-01-2016

@MI5 wrote:
It would be a useful function if it could be turned off at the account holders request.

Now that would work for everyone.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-01-2016

@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.

Oh well at least there are some people here that knew what the OP meant.

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful

Curr946 · ‎09-01-2016

@Anonymous wrote:
@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.
Oh well at least there are some people here that knew what the OP meant.

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful

meow

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎09-01-2016

And....back on topic.......

Veritas Numquam Perit

viridis · ‎09-01-2016

@Curr946 wrote:
@Anonymous wrote:
@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.
Oh well at least there are some people here that knew what the OP meant.

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful
meow

You need to be more dog son,

No place for fluffy kittens.

Curr946 · ‎09-01-2016

@viridis wrote:
@Curr946 wrote:
@Anonymous wrote:
@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.
Oh well at least there are some people here that knew what the OP meant.

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful
meow
You need to be more dog son,
No place for fluffy kittens.

Current Phone: Sony Xperia XZ Premium

O2

Premium and info services-charged £11.25!!! How do I stop them