Payg

[Anonymous]

How about putting the correct instructions in the payg sim pack

Here's what it tells me to do......To top up to online O2.co.uk/topup doesn't work can't phone CS of payg phone no credit.

Phoned of landline to be told 1st top up must be via voucher, no mention of that in sim pack

The idea was to try O2 with a view to opening two accounts, if you can't get instructions correct in sim packs maybe I won't bother.

[Anonymous]

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@MI5 wrote:
Current security situation is irrelevant. It's been that way for years.

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If its been like that for years why doesn't the info in a NEW sim pack and online info tell you so.

Just gets better I topped up 1st time via voucher as required,  just tried to do it online and via 4444 guess what just the same result, spoke to CS and they will fill a form out and should have a solution in 7 days? REALLY 7 days maybe I won't bother with O2 

Now that is quality customer service NOT

Oh and I would be rather concerned about the current security problems and be looking at ways to tighten things up but maybe that's just me being sensible, silly me

[MI5]

We have been saying to o2 for years that a voucher was required but they always denied it.
We can't fix owt if they don't listen to us!