PAC transfer

[Niki55]

Yesterday, I sent a PAC code to transfer my old number to my new SIM card. When I did that, I was told that it would take one working day as long as it was before 5pm, which it was.

However, I've just received an email which says it won't be done until May 9th.

This seems ridiculous to me and a poor way to start off with a new customer

[Bambino]

@Niki55 This is a customer community so unfortunately we can't do anything but agree with you.

If you want to lodge a complaint see this link: How to Complain | Help | O2

[Niki55]

Thanks   : -) Yeah I realised that after I hit Enter.

The website led me to believe that I was starting a Customer Support live chat.

Carry on : )

[Bambino]

@Niki55 Live Chat is useless. Wouldn't get you anywhere if you connected with them anyway. O2 doesn't port numbers on the weekend, so you're going to have to bite the bullet now.