Order online , money gone , no one can see an order at O2

[Anonymous]

I out through three orders , as Internet was playing up saying error , checked bank straight away and money has gone out my bank ,rang O2 and they say I haven't placed any orders !!!!
Well I no I have ,and money has gone ,
Don't no what to do now ,
They saying all I can do is wait 5 days ,and hope money goes back into my account
Well I don't no why they saying that as apparently no order was placed so why would they have my money ,please help ,

[MI5]

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@AllMyMoneyOTwo wrote:

Hi, I have had the same thing today, and yet the money is reserved, but no order...!!!!!

Sort this out O2, it s adisgrace....

All i got was the cat picture, with Ooppss....! Our error.

Now i cannot re-apply, as my credit file shows 2 searches by O2...!!!

Disgusting O2, please sort it out.

My money is pending, but due to your error, i need to wait 72 hours to get my money back...!!

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You will need to call CS,  but from experience they are unable to over ride the system so you'll likely have to wait a week before you can re-apply.

Advice as always is to go in store to upgrade.

[jonsie]

The beautifies of an overworked and under maintained website....