I got an iPhone 2 months ago for £27 a month. The only reason I went with O2 is because I was still paying off another contract on another phone and because of where I work I had a code that would credit my account something like £160 so I wouldn't have to pay my bill for a few months (when the old contract would have finished). I got my phone from the O2 shop and they were really good and I gave them the code etc. a couple of weeks later I get my first bill and they've taken it out of my account so I talk to them online and they couldn't figure out why my account hasn't been adjusted, so I call the store where I got it and they tell me it can take up to 30 days for the code to go through (something they didn't tell me before) so I paid and was told my account would be adjusted before my next bill. A month later the money comes out again causing bank charges as I wasn't expecting it. So I talk to them online for the second time and they said it looks like there was an error putting the code through and they re did it for me and would take up to another 30 days to go through (after I pay for my third bill). I demanded to speak to a real person about getting a refund and about the bank charges they caused. I get through and he tells me the code wasn't put through on the store the day I got the phone but its gone through now and it could take up to 30 days so I would have to pay again, I was told I wouldn't be able to get a refund as there is no proof of them attempting to put the code through and there was pretty much nothing he could do. If this was going to happen I wouldn't have bothered! Every time I try to call the store that cocked up in the first place the phone just rings and rings. O2 you are useless and your customer service is apauling!
