O2 upgrade Experience.

[MI5]

I was instructed by SWMBO that an upgrade was required as, and I quote "this phone is **** and won't connect to data anymore".

Not being one to argue or sway the decision, and in the interest of research, I promptly jumped on to MyO2 and hit the upgrade now button.....

Things have changed since the last one (2017) so a quick summary below.

Scanned through potential devices.

Notice an offer on iPhone 11 Pro.

Add to basket

Honey finds an additional voucher code for £50 off ( so that's £399 off in total)

Hit the checkout button.

Confirm airtime allowances (50gb is only 1p a month more than 30gb - how does that work??)

Now the differences.....

All the T&C's, agreements and documents are then listed on the checkout page (not via email, although you are emailed copies).

You click the + sign next to each one to read them, then a tickbox at the bottom to accept everything.

Nice and simple so far

Then you can choose your extra, spend cap, insurance or accessories which are added to your basket.

You can also select to use O2 recycle and when you enter your phone details, it returns you a quote for a fully working phone of your type.

If you choose this option, it generates an O2 recycle account and you will receive an email with further instructions on what to do with your old device.

Again, simple.

Next page is your bank details for direct debit (if not already set) followed by a summary page of your order.

Click on checkout now and your done.

I hit checkout now at 13:03

I received my order confirmation email at 13:07

Dispatch email was receive at 15:21 (I didn't choose weekend delivery, so delivery and tracking number is for Monday)

Tariff change completed at 15:42

Instructions from O2 recycle sent at 15:48 - They send a returns pack to send your phone to them after you've taken suitable photos of it's condition.

So that's round 1 complete.

Round 2 and 3 will be delivery and recycle.

To be continued...........

[jonsie]

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@MI5 wrote:

Do they know who I am !!!! 

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So.....offer of £50 then

[MI5]

Pah!

[MI5]

Have now had 3 emails reminding me to send phone despite it being signed for last Friday 

[jonsie]

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@MI5 wrote:

Have now had 3 emails reminding me to send phone despite it being signed for last Friday 

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Total nobs!

[Cleoriff]

Oh well as expected, this is where it all starts going wrong!

Wait until they offer you £10 for it @MI5 

[MI5]

Yes, as expected although the two Vodafone trade ins with the same company went without a hitch.

[Cleoriff]

Probably a BH mess up I would  imagine @MI5 ?

[MI5]

Hopefully

[MI5]

Just had the following email at 12 mins past 10 tonight:

Hi Richard

Order Reference: *******

Your device has arrived in the post – thanks. We’ve now given your trade-in the all-clear, so keep your eyes peeled for payment.

Payment of £129.20 will be made to :
********* on 01/06/2021 via Payment To Bank Account. This can take up to 5 working days to show in your account.

Your order contained:

Item Quoted Price Price to be paid Notes

Apple iPhone 8+ 64GB	£129.20	£129.20
Promotion	£0.00	£0.00
Total	£129.20	£129.20

Need help?

• See our FAQs
• Email O2Recycle@ingrammicro.com
• Call 0333 4004237

Thanks

O2 Recycle

[MI5]

Happy days 😁