O2 customer support email address - EU charges

[Anonymous]

I am away on holiday and would very much like to email the facts to someone in customer support. It is not convenient to talk right now. How can I get my case and complaints about roaming charges whilst I am in the EU dealt with?. I have just had a text message informing me that I have already spent £40 on non EU data. My phone is set to automatic carrier settings and I am in Kos (EU) yet I appear to be getting charged no EU rates! In my view £40 for 50mb is not acceptable outside of the EU let alone in it!

[viridis]

Kos is terrible for this network switching to Turkish networks, by the time the message comes you could have easily caned through a few quid data, especially in the north east. Blue lagoon resort where I went has the unique feature of receiving 2-3 Turkish networks as it's on the beach front near enough.
Problem was, only could tell turkcell was a Turkish network until the message eventually arrived.

[Beenherebefore]

Same as the north of Rhodes....I was always picking up a Turkish network, fortunately I spotted it.

[MI5]

An expensive lesson but I'm sure CS will see sense and refund you.