Solved: O2 Webmail

Anonymous · ‎25-11-2015

I have been unable to login to my O2 webmail. It has been working fine up to quite recently.

Not a major problem now, as I have redirected all my email from O2 to SKY. However, still very annoying and of couse, no notification received from anyone (as per usual).

Are there any 'experts' out there who can can give me any information ?

Many thanks.

Fishtank.

Toby · ‎26-11-2015

Hi @Anonymous,

Sorry for the wait time there! Live Chat can help with this, but you can also give us a call on 202.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎25-11-2015

There are a number of threads discussing this if you do a quick search on the forum.
You can also send a message to @Toby who may be able to assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-11-2015

O2 webmail has been closing down for the past 2 years. It seems from the number of posts on here this week they may be shutting down more clients. We have been recommending to anyone with O2 webmail to move to another email provider asap...

Veritas Numquam Perit

Anonymous · ‎26-11-2015

If my webmail has been shut down can I retrieve it? I have emails on there I need to get to!!!!

Bambino · ‎26-11-2015

Probably not.

I DO NOT WORK FOR O2

MI5 · ‎26-11-2015

@Anonymous wrote:
If my webmail has been shut down can I retrieve it? I have emails on there I need to get to!!!!

We are being told to instruct customers to call CS for help with webmail http://www.o2.co.uk/contactus

or send a message to @Toby who may be able to assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-11-2015

Some people have been able to log in after a few days so all is not lost yet. If you can retrieve your emails then sort yourself out with a new provider. I can recommend GMAIL despite the worries about privacy issues.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎26-11-2015

Hi @Anonymous,

Please contact customer service about this. They can see what is going on with the account you have been using.

Some webmail accounts will remain active for a certain period (depending on if a member has a now migrated broadband account), so talking to customer service is the best way ascertain each members' individual situation.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎26-11-2015

Thanks for info.

Just been waiting for over an hour to get on live chat

@MI5 wrote:
@Anonymous wrote:
If my webmail has been shut down can I retrieve it? I have emails on there I need to get to!!!!
We are being told to instruct customers to call CS for help with webmail http://www.o2.co.uk/contactus
or send a message to @Toby who may be able to assist you.

!!

jonsie · ‎26-11-2015

Live chat cannot help you with this. You need to speak to them.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS