Solved: O2 Open - What Now?

Mark_1980 · ‎29-07-2015

So, I've just signed up to a 24 month iPad contract. I was told that I qualified for the O2 Open discount as I work for the NHS. The only problem was, I wasn't told how to actually go about getting it.

So I'm after a bit of help - I've had a look through the forum and there seem to be so much conflicting information I thought I'd just ask for a definitive answer!

So, can anyone tell me how I go about getting my discount? I'm collecting the iPad from my local O2 store on Friday if that has any relevance.

Thanks

I don't care what rank I am and neither should anyone else.

MI5 · ‎29-07-2015

Its all here Mark http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

but basically, just give the store your code when you collect or call through to CS to have it applied within the first 28 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎29-07-2015

Its all here Mark http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

but basically, just give the store your code when you collect or call through to CS to have it applied within the first 28 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-07-2015

You have to do it at commencement of contract. this guide by MI5 is all you need

http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

Veritas Numquam Perit

jonsie · ‎29-07-2015

Here you go

http://community.o2.co.uk/t5/Other-Products-Services/NHS-Discount-with-Open-Code/m-p/801683#M14053

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Mark_1980 · ‎29-07-2015

Thank you.

I actually read that post before and misunderstood it. My bad..

Can I sign up and get the code now, or do I need to wait until I pick the iPad up being as the code will be applied to the new number (which I obviously don't know yet).. Thanks again

I don't care what rank I am and neither should anyone else.

Cleoriff · ‎29-07-2015

And as usual, Capn Jack Flash @MI5 got there before me....

Some FAQ's https://o2open.co.uk/O2Open/servlets/ShowFAQ

Veritas Numquam Perit

MI5 · ‎29-07-2015

Get the code now. You can apply with any mobile number and it doesn't even have to be an O2 number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎29-07-2015

Actually, you wouldn't be able to use the iPad number as they don't receive text messages so you'd have to do it in store or over the phone with your code as texting the claim through wouldn't work either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎29-07-2015

@Cleoriff wrote:
And as usual, Capn Jack Flash @MI5 got there before me....
Some FAQ's https://o2open.co.uk/O2Open/servlets/ShowFAQ

lol - on the link anyway

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mark_1980 · ‎29-07-2015

Thanks @MI5 - I've signed up now, but haven't requested the code yet. I think I'll just get them to do it in store when I collect it...

I don't care what rank I am and neither should anyone else.