No service yet again

[Anonymous]

O2 say they fixed the problem 24 hours later the mast goes down again .... 2 years this has been going on for .... Why won't O2 kick the issue once and for all ... With all the money they say they invest .... Well not here they don't

[Anonymous]

Hi @Anonymous  

Have you reported the issue to O2 again?

Take a look at the Self Help Guide - http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/td-p/593752

If anyone else near you is affected, ask them to call in and report it as well.

[Anonymous]

Most people round here have left O2 because of there failure to fix this on going problem , my son is on 02 and is having the same issues ,perhaps bad press or face book page against02 might make them take notice of there customers ..... But I know they won't as we are just the little fish .....

[MI5]

The most constructive action you can take is to keep reporting it and raise a complaint if you don't get anywhere with CS.

[Anonymous]

Social Media is a powerful tool these days, however a campaign against O2 as you said probably won't be succesfull.

Have you or any of your neighbours logged the fault with O2 Customer Services as I suggested in my last post? Unless they know about it they can't fix it.

[Anonymous]

If you are not getting the coverage you deserve you can complain then all to leave & move to another network due to not getting the service you are paying for. If they refuse you can contact OFCOM /Tradingstandards

[Anonymous]

What you can do
Which? says that if you have a poor mobile signal at home you have rights under the Sale of Goods and Services Act. It says that if there is no mobile signal in your area and you are constantly losing service, you may be able to terminate the contract for non-performance.

However, if it is just inside your house that your phone doesn't work it's a different situation, as it could be something within that is causing the poor signal.

Networks will be keen to help you identify what this is rather than lose you as a customer. A femtocell, such as Vodafone Sure Signal, Three Home Signal, or O2 BoostBox, can help. This kind of device can boost the signal you receive – some networks will give you one for free if you complain loudly enough.

[MI5]

O2 only provide boostboxes to business customers but have an app called tugo for those on consumer contracts.
Your "rights" will differ depending on you either been in an area that has a signal usually but now has failed as opposed to an area thats not well served by a particular network.

[AlignedChaos]

Same in the DY7 area keeps happening several times a year, same time of year for two years.

Seems O2 just cant seem to get a permanent fix.

[Anonymous]

Yes, once again the 02 service has gone (I've lived here 3.5 years now and this is my 4th experience) the frustration is knowing that all the other times was caused by BT doing work at their own exchange near Market Rasen Lincs, and the 02 mast is in the same location, BT switch the 02 mast off to do their work, fail to tell 02 and because it is deliberately switched off I.e. not caused by bad weather or vandalism, it does not spark off a mast alarm to O2 for the engineers to investigate, each time it literally just needs switching back on. I have had numerous conversations with BT and an O2 engineer once, when I managed to get past the customer service section who simply follow scripts and do not give this vital info to the engineers ( one time I managed to speak to an engineer, who kept me on the line whilst he called BT and it was sorted in mins) I have already explained this to 02 customer service 24hrs ago and still nothing. Please, please, please take on board customers knowledge and past experience and think outside the box when liaising with your engineers.....the script doesn't always cover everything.....please humour us customers and investigate a little further......I could put money on this being the same fault....especially after a heavy rain fall, BT's exchanges in rural Lincs are always getting flooded....and move your 02 mast away from BT boxes! Yours, most frustrated, often losing all mobile service for up to two weeks with no compensation....Catherine