I'm in the bt66 area as well, and for me this has actually been going in for well over a fortnight. The update on live status is now that a mast in my area "isn't working" as opposed to " having a lot of traffic" which it was showing previously. I've spoken to O2 cust services two or 3 times, but might as well talk to the wall...they can't or won't say when it will be fixed or give me any further information. I've more or less been promised a part refund on my bill when all's sorted, but that's not the point. This is shocking service..re length of time to fix the issue, but even more - the fact that they seem determined to keep customers uninformed. If my bill wasn't paid on time, I doubt that they would accept me refusing to tell them when I was going to pay it! I can't use Tugo, because I do not use voicemail, so I'm basically stuck with no phone. Make you wonder though, when they can place a lander on a comet after 10 yrs and 300 million miles......I can't even make a phone call to the next street!!
