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Anonymous · ‎21-11-2014

Had bad to no service in the Craigavon area for over a week now, paying for bad service when will this be fixed?

Cant get through to 02 by landline, lines always busy, your turning into a right joke 02!!

MI5 · ‎21-11-2014

O2 never give timeframes for repair as some repairs can take longer than others.
Keep checking the status page for updates and you can request a goodwill gesture from CS once your service is restored.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-11-2014

Check your local area here: http://status.o2.co.uk/

I DO NOT WORK FOR O2

Anonymous · ‎21-11-2014

In short we as customers don't know and O2 fpdont give out real time upgrade / repair info.

Keep checking here http://status.o2.co.uk

If on contract and you have home wifi look at using Tugo in the interim.

Anonymous · ‎21-11-2014

Download the MYNETWORK APP and report the masts

Help thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

It is thought some across the uk are suffering from mast congestion as O2 upgrade their network.

On the service status look at the planned maintenance tab.

It is reported as good in your area.

MI5 · ‎21-11-2014

O2 never give timeframes for repair as some repairs can take longer than others.
Keep checking the status page for updates and you can request a goodwill gesture from CS once your service is restored.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-11-2014

Showing a fault with the mast on status checker, been shoing the same fault all week.

No texts, no calls, no internet...

Trying to run a buisness here, which is near to impossible without my phone.

MI5 · ‎21-11-2014

Mobiles are not 100% reliable - None are, so you should have a landline too if you're running a business.....
You can download Tugo and give a try in the meantime....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎21-11-2014

Link for Tugo app http://www.o2.co.uk/apps/tu-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-11-2014

If your on a business contract perhaps think about a BoostBoxe.

You can also divert your calls in the interim.

Link ->

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Mob...

Anonymous · ‎21-11-2014

i understand mobiles are not 100%, but 1 full week in this day and age is just taking the piss

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NO SERVICE BT66