😊Great customer service given to me yesterday - how to pass on my feedback to manager?

[Anonymous]

I have been a customer of o2 for well over ten years and contacted on live chat as my charger had given up the ghost so to speak, and I found one on the 02 site and had a discount code but it wasn't working for some reason.

I explained to the advisor the problem and that I was stuck as my phone had drained completely and living alone I needed to get it sorted as I rely on my phone due to  health issues. The advisor took my details and I thought they may be trying to push me to upgrade or something, but the advisor asked if I would mind waiting while she checked if there was anything she could do re:- the discount.

After a little while the lady came back to me and surprised me completely saying as a loyal customer of 13 years she was sending me the item for free!😊. I was taken aback as at the best I thought she may be able to honour the discount but she really was so helpful and kind and really went the extra mile to give me such fantastic service. The item wasn't expensive or anything it was just the kindness and the way she said "we like to take care of our loyal customers". It really made me smile and I wanted to pass on this info to her manager if possible to commend her as she is a credit to o2.

I've been searching to try and find a means of doing so but can't find an email so am posting here in the hope someone may be able to help? (I didn't receive the text she said I would would when I asked,as my phone is dead now, so I can't feedback that way). There are always so many complaints in current times and often very little 'thank you's' so I would like to say a BIG thank you (it says not to post name so I've left that out).😊

A little kindness goes a long way and this lady was probably very busy but she took the time to do her best to help me, and I shall be continuing my loyal custom with o2 and will remember the great service she has given.

If anyone can show me how I can pass this feedback to management and the lady personally I'd appreciate it.

Thank you. 

[Cairdeas]

@Anonymous

I hope you feel better soon .

x

[Cleoriff]

Look forward to hearing from you @Anonymous. Hope the headache soon goes...:smileywink:

[MI5]

Welcome from me too

[jonsie]

Tags and mentions working great @ladyjane thank you. Got a headache myself but it's due to watching England whoop the Germans in the pub fuelled by Fosters and my god , vodka and orange 

[Cleoriff]

Been a fair bit of Vodka here in Spain tonight...I think my head might be 'hurting' tomorrow...

[jonsie]

I'm passed caring....

[Anonymous]

Toby the manager can you help me please? Am trying to find a way to speak to live chat do you know when they open please?

[Anonymous]

Anybody can you help me please?

[Cleoriff]

Hi @Anonymous This is a customer to customer forum.....All the numbers to speak to customer services are here in this link. It includes live chat.. They don't open till 8am though http://www.o2.co.uk/contactus

Is there anything we can help you with....?

[jonsie]

Try this...

http://www.o2.co.uk/mobile/chatnow