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Has anybody else been contacted by CS regarding the Note7 who has pre-ordered the phone but not received it yet? I just had, what I consider to be, the strangest conversation I've ever had with CS.
She was clearly reading from a script as she stumbled over the words. Basically what she was trying to tell me was that Samsung had stopped sending out the Note7s until they had checked and corrected the problem of them catching fire during or after charging.
That's no where near what she actually said but I translated what she did say to the above.
I'm a bit confused. I was under the impression Samsung had sorted out the problem with the Note7, were sending out replacement phones to those who had received the Note7 and once all replacement phones were dealt with, they would start supplying phones to those of us who pre-ordered the phone but had not received it.
Whilst I appreciate CS contacting me about my pre-order - I know that my order is still in the system - it doesn't help when the info provided is contrary to what has gone before.
Oh and she did ask if I would like another phone or wait for the Note7. I said I would wait as I didn't want any other phone.
It could be CS are trying to push another phone (the iphone 7?!) on to me or they have been told to contact us to keep us in the loop. But I am concerned about the info I received as it is more or less opposite what Samsung said in their last statement. Or have I missed something?
She was clearly reading from a script as she stumbled over the words. Basically what she was trying to tell me was that Samsung had stopped sending out the Note7s until they had checked and corrected the problem of them catching fire during or after charging.
That's no where near what she actually said but I translated what she did say to the above.
I'm a bit confused. I was under the impression Samsung had sorted out the problem with the Note7, were sending out replacement phones to those who had received the Note7 and once all replacement phones were dealt with, they would start supplying phones to those of us who pre-ordered the phone but had not received it.
Whilst I appreciate CS contacting me about my pre-order - I know that my order is still in the system - it doesn't help when the info provided is contrary to what has gone before.
Oh and she did ask if I would like another phone or wait for the Note7. I said I would wait as I didn't want any other phone.
It could be CS are trying to push another phone (the iphone 7?!) on to me or they have been told to contact us to keep us in the loop. But I am concerned about the info I received as it is more or less opposite what Samsung said in their last statement. Or have I missed something?
- 152017 Posts
- 651 Topics
- 28909 Solutions
- 152017 Posts
- 651 Topics
- 28909 Solutions
Bovvered 
- 128217 Posts
- 835 Topics
- 7590 Solutions
@MI5 wrote:
Bovvered
No nor me.....today. ...Actually, today I may go and find something else to do.....
I have a good book to read...In fact I have at least 10 good books to read...
- 152017 Posts
- 651 Topics
- 28909 Solutions
- 152017 Posts
- 651 Topics
- 28909 Solutions
- 128217 Posts
- 835 Topics
- 7590 Solutions
- 10294 Posts
- 85 Topics
- 123 Solutions
@Cleoriff it's less about the weather and more about me going to bed at 04.00 and back up at 08.30 for a Waitrose.com delivery. They've just been so it's back to bed for me. See you lovely people later when I'm more awake. 😊😴
