Im in a major panic and do not seem to have made any progress with the fact that somebody fraudulantly used one of my bank accounts (up until this, the account had been opened but unused, not even taken the card off the original letter it came with) to obtain what I believe to be 2xcontract mobiles from o2! I was first made aware of what had gone on when, my bank notified me that I had accrued bank charges on the account for 2 x unpaid Direct Debits! This whole nightmare started on 8th April 2015 and is continuing to cause me great upset to be honest!
I followed procedure and immediatly contacted my bank, in turn they stopped any further transactions relating to o2. I then called o2 Customer Services (it was a Saturday) who informed me after taking my details that someone from the Fraud Department would contact me within the next 5-7 days once my case had been raised and allocated to an investigator! The following week I recieved a very brief call, didnt even get a name! To my surprise, they requested that I contact my bank again and ask them to confirm to o2 that I had reported this activity on my bank........The banks reply was,"O2 will have already recieved this confirmation as an automatic report will have been issued to the merchant when the complaint was first raised"
Since this.......All I have heard from o2 is letters of the usual threatening content which was also getting highly frustrating! I contacted o2 yet again.....I was reassured that the Investigation Team would indeed be gathering what information they needed and not to worry about these letters as they are dispatched automatically. Today........I get a letter from a debt recovery agent demanding over £800!!! Ive spent the last 4 years paying my debts off with the aim of getting a mortgage in the next few years and feel so let down and disheartened by this incident. I have enough crap going on in my life and dont need someone elses **bleep** to deal with!!! I am actually an EE customer and have been for around 6-7 years...... I think I will remain lotyal to them as the customer service team are so helpful and contact me when they say they will!!
Honestly......I just dont know what to do about the whole thing........Im sat here devastated and feel like my bloody world is crashing down because of some scheming thief and a Mobile Phone company that just allows it to continue with no consideration how this may affect the victim! so Angry!
