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Disney+ £2 off airtime not showing at checkout

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Hi people.


I've tried chatting to o2 about this but I seem to be getting passed from pillar to post without getting an answer.


When I'm trying to change my plan I get a pricing error when I go to checkout. My contract runs out next month and I'm moving over to sim only. The price of the sim only deal is £5.99 per month (from USWITCH)  + £7.99 for Disney plus, and it says I'll receive a £2 discount per month, which shows on the first page (total £11.98). However, when I go to checkout it removes the £2 and shows £13.98 - does anyone have an answer as to why this is? I have had Disney+ as part of my extras for a few years and always received the discount.


Thank you!


Message 1 of 2

Level 32: Blockbuster         
  • 8047 Posts
  • 164 Topics
  • 26 Solutions

You need to contact O2 to discuss this @MJP85. Unfortunately, this is a customer to customer community so we cannot access your account or otherwise offer direct help.


i suggest that you message O2 on social media :-


Facebook :


X (previously known as Twitter) :


Instagram :


The social media team are based in the UK and have a reputation for solving problems. 


A complete schedule of how to contact O2 is in :-


Guide: How to find help & contact O2 


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