Disney+ £2 off airtime not showing at checkout

[MJP85]

Hi people.

I've tried chatting to o2 about this but I seem to be getting passed from pillar to post without getting an answer.

When I'm trying to change my plan I get a pricing error when I go to checkout. My contract runs out next month and I'm moving over to sim only. The price of the sim only deal is £5.99 per month (from USWITCH)  + £7.99 for Disney plus, and it says I'll receive a £2 discount per month, which shows on the first page (total £11.98). However, when I go to checkout it removes the £2 and shows £13.98 - does anyone have an answer as to why this is? I have had Disney+ as part of my extras for a few years and always received the discount.

Thank you!

[Oxonian]

You need to contact O2 to discuss this @MJP85. Unfortunately, this is a customer to customer community so we cannot access your account or otherwise offer direct help.

i suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a reputation for solving problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2