I've been a loyal customer with O2 for well over a decade now but I have to say the past two months I've actually considered leaving O2. My contract ran out and I renewed it when upgraded to the Iphone 5. Since then O2 have cut off my services when my bill is due which causes huge inconvienence when Im expected to make a call and my services have been cancelled untl I pay my bill.
I set up a DD to pay my bill and O2 only deducted 0.03p from my account and then cut me off until I called up and paid the remaining £15 on my card. I asked the person on the phone why it haddnt been taken out and he couldnt tell me. I asked if he would set it up again so that I would not have my services interupted the next time by bill was due and he said yes you wont have this problem again.
The same thing happened a month later, my bill was not paid even though the money was in the bank and the man said he would set up my DD again. I tried to call numerous times to pay my bill but kept being put into a queue for approx 15 mins and then was cut off. I rang again and the same thing happened again. I've not been able to speak to a real person but managed to pay my bill online on this occassion, although this doesnt fix the fact my bill probably still wont be paid next month and I will be going through this all again.
I have tried all the online "help" services but have not found any help available. I find this very dissapointing as I've been a loyal customer for many years 
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Your comments elsewhere about your address and password being changed is very worrying but we hear of this happening all too often for comfort. Just how this can be allowed to happen without leaving a footprint in your account beggars belief especially in these security conscious days.
You're very welcome @Anonymous
I hope all goes ok for you.
I hope all goes ok for you.
