Delaying activation of SIM/account

[Anonymous]

Hi all,

I've just ordered a new phone on PAYG with O2, but I've just discovered that I still have substantial credit with my old provider that I need to use up.  

Can anyone confirm that my O2 billing will only commence once I activate the SIM, even if that is 7-8 weeks after receiving the handset?

Thanks in advance

Rob

[MI5]

If it's a PAYG phone you won't get a bill for usage?

[Bambino]

You will be billed for the phone itself. I think your top up will depend on whatever P & G tariff you took, but if you don't put the sim in the phone it can't activate. Maybe someone else who knows more about this can help you better, or contact customer service for clarification. http://www.o2.co.uk/contactus

Edit: I see that @MI5 has probably answered you regarding your sim.

[Anonymous]

Sorry, I've just realised I've made a stupid mistake.  I actually meant Pay Monthly, not PAYG....

[MI5]

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@Anonymous wrote:

Sorry, I've just realised I've made a stupid mistake.  I actually meant Pay Monthly, not PAYG....

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OK, in that case you will be billed immediately. Your first bill is due in aound 14 days time and you will be notified of it and the amount, probably tomorrow.

[jonsie]

Best thing you can do with your credit is donate it to charity via text rather than lose the credit. As said, you will be billed straightaway as you pay a month in advance and your first bill will be a couple of pounds higher due to being charged for the first couple of days before the bill is produced.

[Anonymous]

ok, thanks very much.

[Bambino]

@Anonymous Have you ported your number from your previous provider to O2?

[Anonymous]

Hi Bambino,

I've not ported my existing number, but would do so once the new SIM is activated.

Further info:  I've received a bill for the coming month, but have spoken a second to O2's live chat, and they've said that I will be refunded from when I took out the contract until the SIM activation date.

Another update:  I've just spoken to O2's customer service, and relayed to them what the live chat personnel have told me and the O2 representative said "That's wrong, they talk a lot of crap", and also "When I told my manager, I thought that's a stupid as f*ck".

This isn't a very positive introduction to O2 so far.  How I can talk to three different customer service representatives, and still not receive a definitive answer, along with a bit of bad language along the way.

[MI5]

Tip:
Never use Live Chat - either call 202 or ask here.