Compliments for o2 and their team this evening

[Anonymous]

I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.

I am due an upgrade but the 16gb iphone 5c seemed to be out of stock. So i started online chat to enquire about availability and if they were due back in. 

I wont go into minor detail but i was offered the 32gb for the price of the 16gb with 5gb data and upfront fee of £29.99 and £38 per month. I saw the 2gb data deal on website had no upfront fee and was happy with 2gb as i rarely go over the 1gb allowance i currently have. Before i knew it, the upfront fee had been removed and i also got a £2 per month discount... so now paying £36 per month for iphone 5c, pink, 5gb data and 32gb phone. To top it off, it arrives tomorrow !! 
(if i'd of done this deal on the website myself i'd be paying £43 per month so total saving of £168 altogether after chatting with someone )

I currently have iphone4 8gb and pay £38 a month (i've always felt a bit ripped off with this deal when the newer handsets come out with better/cheaper deals on yet i was stuck with the old model and paid more)... so to upgrade to a better phone, better deal and pay less... what can i say... I'm a very happy customer indeed Also noticed that the handset cash price was £360 where as on the apple website its £549.... amazing

Giselle on live chat was a pleasure to chat to - i wanted to get this across to o2 as so many people are always quick to complain but not as quick to say when things have gone well. Big thankyou to her, for answering my questions and helping me every step of the way! Couldn't of been easier (she was much more polite than the 2 people i had ringing me up a few weeks ago trying to push me to upgrade on 2 seperate occaisons!)

I hope this makes its way to o2 and giselle as to how pleased i am.

thanks again.
Jenny

[Anonymous]

Awesome.

Good choice of phone

Enjoy.

[MI5]

and no work left for us to do.... but if you do have any further questions please feel free to come back and try us out for size too

[jonsie]

Yes stick around

[Anonymous]

Please let us know when it arrives I don't want to jinx anything but there has been a spate of phones going missing in transit lately but I'm sure it won't happen

[Anonymous]

ok thanks everyone for your nice posts and helpfulness least i know i can come here for any help too which is good to know. Hopefully mine won't get lost in transit 😞 but i guess there's pro's and con's of any 'next day delivery' promise  

[MI5]

We're all thinking positive thoughts for you

[jonsie]

Fingers crossed all goes well...:smileyhappy:

[Anonymous]

I have no doubts that it won't come as promised.

[MI5]

You're safe - bob's in charge of your delivery

[jonsie]

---

@Anonymous wrote:
I have no doubts that it won't come as promised.

---

Double negative there bob