This morning I got a call from someone obviously overseas (with a strong accent) telling me they were from O2 Customer Services and checking to see that I was on the right tariff and getting all the discounts I am entitled to.
They seemed to know my name and company and some of my address details but checked others with me as if they were basic checks. Only now do I realise they were leading me to tell them more than they knew. Right at the end of the 'conversation' - which was turning bizarre and stilted - the woman said 'A senior consultant will call you in a bit. And just to let you know, we're an indepdendent company doing this for all the mobile phone operators.'
Sure enough, someone called me later (from 01952 211670) saying they were from Excel Communications. I told him they had set out to deceive me that they were from O2. Oh no, they wouldn't do that, he said. Well it's clearly in your company's script, I said. Couldn't possibly be, he answered, but he would check on the recording. Anyway, did I want to look at special offers he could arrange for me? No thank you, I said, I don't do business with companies that start off by deceiving me, and please take me off your lists.
He couldn't have got off the phone more quickly and curtly.
Looking up Excel Communications on the web, it seems they're a giant international pyramid selling operation.
Hang up on these shysters unless you want to feel grubby and cheated like me. 😞
