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Anyone else have issue with O2 Live suport

Level 1: Joiner
  • 2 Posts
  • 2 Topics
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So ive been told multiple times now that my returned device would be cancelled, spent another hour and 30 minutes yesterday just trying to get 2 incredibly simple things done, cancel the contract on the returned phone, get my number since my phone for whatever reason doesnt have a number on the sim (no idea how), was told it would be sorted within 24 hours, its been longer than that, device still isnt cancelled. Its an Iphone so I cant do anything with it because I have no number to make the apple ID, so its literally useless, been without a phone for around 2 weeks as a result of things taking absurdly long.... anyway thats a rant

Anyone else had issues similar to this?

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Level 67: Unsung hero
  • 5609 Posts
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You can text Number to 2020 to get your mobile phone number. 


They don't tend to print  numbers on Pay Monthly sims anymore.  


If you message O2 on Facebook ( , Twitter ( or Instagram ( , they should be able to help you with this or call again, as we can't access anyones account on this customer to customer forum.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts

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