on 11-06-2018 10:19
So uptill March /April the network signal was fine 4g 3-4bars and rarly went below 4g,however the mast which is 2 miles away had an upgrade and then 2 weeks later had another upgrade (informed by text of thses events ) since the upgrade i have not been getting 4g and if i do it lasts about 10mins,it now drops to 3g and even as today it is now showing 3g and drops to g.this all varies during the day.Some times when i make phone calls the reception is really bad and the reciever does not allways hear me and hangs up then when i look at the signal it as dropped to g.
I was offered a new sim contract at a cheaper price but now it seems though it is cheaper the signal has dropped to the point now as mention above is this a ploy by O2 cheaper tarrif so one ends up with a crap service compared to what i was paying before.
They cannot blame this on the weather like Network rail seeing as this has been going on since March mast upgrade and never had this problem before March.
on 11-06-2018 10:27
11-06-2018 10:43 - edited 11-06-2018 10:46
11-06-2018 10:43 - edited 11-06-2018 10:46
Just sent notification on the service one on voice and data regarding the reception will be given more info within 24hrs ,It should not take O2 3months to upgrade mast network,i would of thought O2 would of relized there was a fault after they upgradesperhaps there was on the first mast upgrade but made it worse on the second upgrade in April.
on 11-06-2018 10:46
on 11-06-2018 10:46
on 11-06-2018 12:30
on 11-06-2018 12:30
Ill stick up for o2 here, its not always possible to identify faults especially when upgrading complex bits of kit, such as microwave transmitters or the like, as it could be a software issue or a hardware issue and unless someone reports it they'd be none the wiser.
Also their could be other factors such as it being a joint site with Vodafone, and requiring access, to the landowner needs to give permission etc.
So not everything is as clear cut as you may think,
on 11-06-2018 13:29
on 11-06-2018 13:29
Not a lot of point them offering new a new contract at a lower rate or even free. If the service is that bad you really need a new network so I would be pushing to leave your present contract penalty-free.
on 21-06-2018 12:53
on 21-06-2018 12:53
Well it has been a few weeks now and the signal has improved slightly but still drops to 3g does not even show H+,a couple of times a day drops to g.Yes i think Vodafone are using the same mast but they have been for about a year or more so i do not think that is the problem.
It got to the point of me trying a EE simcard,and 3 sim and they were non existant on there signal so looks like i will either have to wait for another mast upgrade or go over to Vodafone which would probably have same issues.It would be interesting to find out how they decide on mast upgrade probably if there workers with a sim O2 phone in the area they would be able tell if it needs a upgrade on the mast.
it is a case of "If it is not broke do not fix it "
on 16-08-2018 16:26
on 16-08-2018 16:34
on 16-08-2018 16:36
on 16-08-2018 16:36