| Thanks for advice. Apparently there was never an international calling bar on this new phone. I did not know this. Nobody told me in the shop that international calls could be made. Anyone with any sense would not have international dialling just in case a phone got lost. Thats the first thing. The second issue I have is I dont know why o2 did not contact me when these calls were being made. Contrast with a bank. If a person starts spending wildely, the bank will be in touch immediately. Anyway, I shall let you know what happens. Hopefully, I shant lose my house because of all this! Happy Xmas |
I agree with everything everyone else has put.
O2 are not in breach of contract asking you for this amount as you did not (I assume) report the phone as lost.
O2 have the international dialling ability on the accounts as I would say most of the customers use it at some point and it is easier to have no international bar on the account then a customer get to outside the UK and find they can't use their phone.
O2 will not bar your phone because you are using it a lot, they will in some cases bar your phone for unbilled usage if you have not had 3 months worth of line rental and clear bills.
I very much doubt you will get any of it back as they are not in the wrong. 9 days after the bill is unpaid you will get a bar on the account/ phone, then your phone will be disconnected and term fees applied, then passed onto a collection agency and this will go against your credit rating.
Is it not easier and better to accept fault and go through to collections and set up a payment plan?
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