Invoice for September

[Andy141]

Why is my last invoice double the agreed monthly amount?  I cannot see from the statement why this would be?

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

[gmarkj]

You may have had a bolt on that discounted the price initially and it has now expired @Andy141 

Ultimately we would not be able to tell you, but if you look at previous bills it might be there.

It could also be that you have incurred charges, either through premium messages or charge to mobile. These would be visible on your latest bill.

If none of that helps, then your best bet is to send a message to the o2 social media teams as advised.