I had a number of accounts set up in my name fraudulently, back in October, as soon as I received letters about them I contacted o2 to explain what had happened as I knew as contracts had been taken out in my name with three also and 2 bank accounts set up (all of which i have easily been able to cancel). I was told the devices blocked and the contracts cancelled and I would be contacted by the fraud team within 5 working days, i wasn't, but as everything cancelled just left it. A month later I received a bill, I called o2 again, they said there was no record of my conversation and that the fraud team would be in touch within 5 working days again, again nothing. I have gone through this routine every months since October, sometimes I call and do online chat, so talk to 2 people to ensure I have a record of my conversation. I am now receiving debt collectors letters, I have rang the debt collectors and they have rang o2 who say they have never spoken to me, but I have proof they have. I do not know what to do now, this is making an already stressful situation worse, I don't understand why nothing is being recorded or being done.
I have previously posted this elsewhere but because business customer can not get support form the o2 community, does anyone have any advice?
