transfer of numbers

[Anonymous]

I had my new iphone on Friday, put the new sim in  on Saturnday

I'm still waiting for my number to be swapped on to my new phone.

How long does this take?

Not impressed so far especialy as it from O2 to O2

[Anonymous · Accepted solution]

Have you done a sim swap?

http://swapmysim.o2.co.uk

Usually the process takes up to 24 hours 

contact customer service to see what is happening 

http://www.o2.co.uk/contactus

turn your phone on & off occasionally to see if anything happens 

[MI5]

You should be using your old sim or request a sim swap here http://swapmysim.o2.co.uk/

[Anonymous]

yes, was a sim swap

24 hours was up at least 24 hours ago,

am trying custoemr services, but no luck yet

[Anonymous]

Good luck @Anonymous let us know if it gets resolved 

[Anonymous]

thank for your help, but it would have been useful to have bee told this when I purchased the phone 🙂

[Anonymous]

Did you buy it online or instore @Anonymous usually they always say instore if you need a sim swap

[MI5]

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@Anonymous wrote:

thank for your help, but it would have been useful to have bee told this when I purchased the phone 🙂

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