Solved: tariff changing

Anonymous · ‎25-01-2017

im trying to change my tariff to the BIG10, but ive only got a text through saying itll be changed 25th jan which is today ive waited 2 hours but still nothing when i call to see what tariff or bolt ons i have? im a new user and my phones locked to o2. ive called 2202 and the voice mail says there are updating and this may cause delays on bolt ons and tariffs i just want to know if this always happens or will i have it by tomorrow?

MI5 · ‎25-01-2017

Everything usually updates at midnight.
You can check tariff and allowances here http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-01-2017

Everything usually updates at midnight.
You can check tariff and allowances here http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-01-2017

Yes check my O2 again tomorrow. It should hopefully be showing then...

Veritas Numquam Perit

MI5 · ‎25-01-2017

If it's not, call cs on 4445 to check why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-01-2017

Tariff changes should happen automatically on the system. If it hasn't changed this morning I would call them, around 8-8.30am is the best time. Even live chat should be able to handle a simple tariff change.

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