signal in cyprus

Anonymous · ‎22-08-2015

Hi all my partner has been in Cyprus for the last 7 days and her Internet has worked fine.. she has woken up today and nothing works at all.. no Facebook no Internet and also WhatsApp does not connect.. she has spoken to customer services who have said there is nothing wrong with her account. We are stuck?? Can anyone help please?

MI5 · ‎22-08-2015

Also worth mentioning that if O2 Travel is not active O2 will automatically cap your data usage in Europe to £43 (Inc VAT).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎22-08-2015

She said it just says searching for alternative network and nothing comes up?

MI5 · ‎22-08-2015

You need to wait quite a few mins for it to find other networks.

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Anonymous · ‎22-08-2015

OK possibly 02 travel may not be active then? Will get her details so I can login to her account

jonsie · ‎22-08-2015

Tell her to switch the phone off, remove the battery if it's not inbuilt into the phone for 5 minutes, clean the sim card and try it again.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-08-2015

It will look like this in the recent charges section or "things i've bought" if travel is active....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2015

Yes it is active and customer services have confirmed this

MI5 · ‎22-08-2015

Gotta be a local network fault then.
Is there any wifi in the hotel she can use?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2015

No mate no WiFi which I find it hard to understand.. she managed to change network to MTN but now her phone says no service

MI5 · ‎22-08-2015

Was that the only other choice?
Shame about the wifi...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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