major problems with o2 recycle

[Anonymous]

Imagine my horror when I sent away a mint condition iPhone 5s to o2 recycle (with the promise of £135) only to be told that the phone I have sent has 'heavy damage' and I would be offered £27!! Knowing this was certainly not the case with the phone i sent, i phone o2 recycle to share my concerns only to be told that a common problem with iPhone is that the battery can swell due to the change in temperature at the warehouse and this has probably happened!! Surely given that this is through no fault of mine I will still be offered my £135!!! No apparently not. I am offered for my (apparently now broken) phone to be returned to me!!! This is an absolute joke. The only conclusion I can come to is that the damage has occurred in the warehouse or my phone has been mixed up with someone else's. I am getting nowhere with o2 recycle staff. Anyone any experience of this or any advice on how to take this further?

[viridis]

Remember to let them know you'll be comparing the imei on return with your original documentation and *#06# screenshots...

[PiedPiper]

Fiona - have you got anything in writing, particularly the part about common problem with iPhones, bulging and warehouses? This is clearly nonsense because where do they suppose Apple stores it's iPhones prior to shipping? And the same applies to O2 itself. If iPhones had a habit of bulging while in storage then Apple would have gone bust years ago.

If you don't get your phone back exactly as it was then I would write to them, recorded delivery, demanding compensation, failing which you will be taking them to the Small Claims Court, and if necessary, actually do it.

https://www.gov.uk/make-court-claim-for-money/overview.

It's relatively easy and I think it costs £35 to make a claim and that is your only risk. If you win you get that back together with the amount of your claim.

Good luck 

[Toby]

Hi @Anonymous,

I'm Toby, the O2 Community manager. Welcome!

Feel free to send me a message and we can look into what is happening with your situation.

[jonsie]

Bulging batt er is are not a common problem with iphones, fact!

Total liars and scammers. Get the phone back, make a complaint if the phone isn't in the same condition you sent it and sell it privately. You will get more if the phone is unlocked.